This is a question frequently asked of flooring suppliers. The truth is most of those who sell carpet do not clean it. They usually rely on a professional carpet cleaning service. Some flooring stores do have an in house cleaning service and if not can probably recommend someone they use. But for everyday spots and spills most manufacturers have a guide on their website that can really help. If your receipt does not specify what manufacturer your carpet is from, then call your salesperson and ask. If you have a warranty on your carpet most manufacturers require it to be cleaned at certain intervals or the warranty is void. Also the Carpet and Rug Institute website is a great reference for cleaning and other carpet questions, and recommended by the carpet industry.
Here are some of the major carpet manufacturers websites for care and cleaning:
Shaw
Mohawk
Stanton
Royalty / Camelot
Masland / Dixie Home (pdf)
Unique Carpets Ltd. (wool)
It’s definitely very helpful to know what kind of carpet you’ve got, and what it’s made of. It makes it easier to decide how to clean it. Not all cleaning solutions and processes can be applied to all kinds of carpets. A Berber carpet, for example, can’t always be cleaned the same way a Jacquard carpet is cleaned.
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